Terms of Service

1. The service

Mapoca is software for agencies to send content requests to creators, collect files, give feedback and track delivery. We host the service and keep it running; you decide what is requested, uploaded and shared in your workspace.

2. Accounts and workspaces

You must give accurate information and keep your login secure. You are responsible for everything done in your workspace, including by team members you invite and creators you add.

Creators sign in with a codeword you share with them. Treat codewords like passwords and regenerate one if it may have leaked.

3. Your content

You (and your creators) own everything uploaded to your workspace (“Customer Content”). You give us permission to store, process and display it only as needed to run the service for you.

You confirm that you have every right, consent and release needed for Customer Content, including from every person who appears in it, and that it follows our Acceptable Use Policy.

We do not review Customer Content routinely. We may remove content or suspend access if we reasonably believe it breaks these terms or the law, or if we receive a valid legal request.

4. Plans, trials and payment

New accounts get one 3-day free trial. After that a paid plan is needed to keep adding and editing; your data stays readable and downloadable.

Paid plans renew automatically at the end of each billing period (monthly, or every 6 months on 6-month plans) until cancelled. Fees are charged in advance through our payment provider. All fees, including for 6-month plans and storage add-ons, are non-refundable, in full or in part, including for unused time, cancellation or downgrades, unless we decide otherwise at our sole discretion. Nothing in these terms excludes rights you have under the Australian Consumer Law or other laws that cannot be excluded. We may change prices with at least 30 days’ notice.

Plan limits (creators, team logins, storage) are shown on the Billing page. If you go over a limit you will be asked to upgrade before adding more.

5. File retention

While your workspace has an active paid plan we keep your files, within your plan’s storage limit (you can add storage, or set Mapoca to delete delivered files after a number of days in Settings). If your paid plan is cancelled (including for non-payment), your files are deleted 45 days later. If a free trial ends without a paid plan, its files are deleted 7 days later. Download anything you want to keep before then.

6. Cancellation and termination

You can cancel any time from the Billing page; your plan runs to the end of the paid period. We may suspend or end your access if you break these terms, don’t pay, or create risk or legal exposure for us or others.

Files are deleted 45 days after a paid plan ends, or 7 days after a free trial ends without one (see File retention). After a workspace is closed we delete its remaining data within 30 days, except where we must keep records by law.

7. Warranties and liability

The service is provided “as is”. To the extent the law allows, we disclaim implied warranties, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. We are not liable for indirect or consequential losses, or for lost profits or data.

You will defend and indemnify Mapoca against claims arising from Customer Content or your breach of these terms.

8. General

These terms are governed by the laws of Queensland, Australia, and you agree to the non-exclusive jurisdiction of its courts. We may update them; we will tell workspace owners about material changes at least 14 days before they take effect. Questions: support@mapoca.com.